Privacy policy

Beacon Consulting is a leadership and team development practice based in London. We are the data controller for the personal data described in this notice, which means we are responsible for how your information is collected, used and protected.

Registered address: 20-22 Wenlock Road, London, N1 7GU.

ICO registration number: ZB685121.

Email: info@beaconconsulting.london

Telephone: +44 (0) 7540 413092

Trust sits at the heart of every relationship we build, whether you are working with us in a programme, receiving our insights or simply visiting our website. We are committed to handling your personal information responsibly, transparently and securely, in line with the UK GDPR and the Data Protection Act 2018.

What we collect depends on how you work with us. It may include:

• Contact details such as your name, email address, telephone number, organisation and role.
• Information you share through our contact form, newsletter signup, event registrations and surveys.
• Your communication and marketing preferences.
• Programme information such as attendance, feedback and learning or development details.
• Information we need to administer relationships with associates, coaches, facilitators and suppliers, including contract and payment details.
• Website usage information such as your IP address, browser and device type and the pages you visit.
• Anything else you choose to share with us.

We collect personal data directly from you when you:

• Get in touch by email, phone or through our website.
• Subscribe to our insights or other communications.
• Register for one of our events or programmes.
• Complete a survey, diagnostic or feedback form.
• Work with us as an associate, coach, facilitator or supplier.
• Browse our website.

We may also receive your details from your organisation where they have engaged us to deliver coaching or development work and have nominated you to take part.

We only use personal data where we have a lawful basis to do so, and how we use it depends on our relationship with you.

Delivering our work. To manage and deliver coaching, team and leadership development, communicate with participants and clients, provide materials and practical information and respond to enquiries. Our lawful basis is usually the performance of a contract or our legitimate interests in delivering and improving our services.

Running our business. To administer relationships with clients, associates and suppliers, process invoices and payments, maintain records and protect our systems. Our lawful basis is our legitimate interests and, where relevant, meeting legal obligations.

Improving what we do. To gather feedback, evaluate programmes and understand how our website is used, so we can improve our services and content. Our lawful basis is our legitimate interests in improving the quality and relevance of our work.

Keeping in touch. Where you have opted in, or where the law otherwise allows, we may send you insights, event invitations and information about our work. You can unsubscribe at any time using the link in every email, or by contacting us directly. Where we rely on your consent, you can withdraw it at any time.

Meeting our obligations. We may process personal data where necessary to comply with legal or regulatory requirements, respond to lawful requests, prevent fraud or establish, exercise or defend legal claims.

Depending on the circumstances, we rely on one or more of the following:

• Contract, where processing is needed to enter into or deliver an agreement with you or your organisation.
• Legitimate interests, where processing supports our work, relationships, quality or security and is not overridden by your rights.
• Legal obligation, where we are required to process data by law.
• Consent, where we ask for your clear agreement for a specific purpose, such as receiving our insights by email.

Coaching conversations are confidential. What you share in coaching is never shared with your employer or anyone else without your consent, except where the law requires it.

We do not sell personal data. We may share it with trusted third parties where necessary to run our business and deliver our services, including:

• Technology, hosting and cloud service providers.
• Email, communications and scheduling platforms.
• Payment, accounting and business administration providers.
• Professional advisers such as legal, financial and insurance advisers.
• Client organisations, where this is needed to deliver contracted work and is consistent with our agreement with them.
• Regulators, public authorities or law enforcement bodies where required by law.

Where third parties process personal data on our behalf, we require them to protect it and to use it only in line with our instructions and data protection law.

Most of the personal data we process is stored within the United Kingdom or the European Economic Area. Where a service provider involves data being accessed from or transferred to other countries, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual clauses.

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. Access is limited to people and providers who genuinely need it for their work with us and who are bound by confidentiality obligations.

We keep personal data only for as long as we need it for the purpose it was collected, including to deliver our services and to meet legal, contractual and accounting requirements. When it is no longer needed, it is deleted.

You have the right to:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct or delete it.
• Withdraw consent at any time where we rely on it.
• Object to or restrict how we use your data in certain circumstances.

To exercise any of these rights, email info@beaconconsulting.london. You also have the right to complain to the UK Information Commissioner's Office if you are unhappy with how we handle your data.

Our website uses cookies and similar technologies to help the website function effectively, improve user experience and understand how visitors interact with our content.

Cookies. A cookie is information sent between our web server and your browser. We use essential cookies to keep the site working and analytics cookies, with your consent, to understand how visitors use the site. Session cookies exist only while your browser is open; persistent cookies remain until they expire or are deleted.

Web beacons. We may use web beacons alongside cookies to understand how people use our site and interact with our emails. Web beacons are small electronic images that recognise certain information on your device. We use them to improve our website and email communications.

IP addresses. When you visit our website, we collect your IP address to track and aggregate non-personally identifiable information, such as the regions from which visitors navigate the site.

Under UK GDPR, you have rights in relation to your personal data. These include the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request erasure of personal data in certain circumstances.
• Request restriction of processing in certain circumstances.
• Object to processing in certain circumstances.
• Withdraw consent where we rely on consent to process your personal data.
• Request transfer of your personal data to another organisation in certain circumstances.
• Lodge a complaint with the Information Commissioner's Office.

We will usually respond to privacy rights requests within one month. This period may be extended by up to two further months where a request is particularly complex or where multiple requests have been made. If an extension is needed, we will let you know.

If you have questions about this privacy notice, want to exercise your rights or wish to raise a concern about how we handle personal data, please contact us:

• Email: info@beaconconsulting.london
• Telephone: +44 (0) 7540 413092
• Post: Beacon Consulting, 20-22 Wenlock Road, London, N1 7GU

If you are concerned about how we have handled your personal data, we would welcome the opportunity to address your concerns directly. You also have the right to complain to the Information Commissioner's Office. You can find further information at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

Our website may link to other websites. We are not responsible for their privacy practices, so we encourage you to read their privacy notices before sharing any personal information with them.